What Can We ImproveWe love to hear from our clients, please let us know if there are any areas that you think we could improve upon. How did you choose our animal hospital?I drove or walked byI saw the practice in the Yellow PagesRock Road Animal Hospital WebsiteA friend or relative recommended the practiceIf friend or relative please include nameWhen I telephoned:My call was answered promptlyYesNoIt was easy to make an appointmentYesNoI was placed on hold too longYesNoI was offered to be called back if neededYesNoI did not phoneYesNoThe team member I spoke to on the phone was:Friendly, attentive and courteousYesNoKnowledgeableYesNoI did not phoneYesNoAt my visit, the receptionist(s):Greeted meYesNoWas aware of the purpose of my visitYesNoSeemed warm and cheerfulYesNoGave me undivided attentionYesNoSeemed hospitableYesNoAnswered all my questionsYesNoThe technician(s):What was the name of the technician who assisted the doctor?Greeted me with warmthYesNoWas gentle with my petYesNoSeemed proficient and knowledgeableYesNoGave me the information I neededYesNoThe veterinarian:What was the name of the doctor who treated your pet?Introduced himself/herselfYesNoListened to what I said and answered my questions completelyYesNoDescribed, diagnosed and treated my pet wellYesNoSeemed interested in what I had to sayYesNoGave clear advice about the treatment of my petYesNoThe veterinarian was:Professional in manner and appearanceYesNoGood at comforting my pet and IYesNoAble to make me feel valuedYesNoHospitalization:Was your pet hospitalized?YesNoDid you call for an update on your pet?YesNoIf you called for an update, did the technician answer your questions satisfactorily?YesNoDid the veterinarian keep you updated on the status and plans for your pet?YesNoHow would you rate the nursing care?How could the nursing care be improved?Additional Questions:Was your waiting time reasonable?YesNoWhat suggestions do you have for improving the office, staff or procedures?Any additional comments:Feedback:Would you like a member of management to contact you regarding this survey?YesNoPlease completely fill out the following form.Name*Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Phone*Email* CAPTCHA