How did you choose our animal hospital? I drove or walked by I saw the practice in the Yellow Pages Rock Road Animal Hospital Website A friend or relative recommended the practice If friend or relative please include name When I telephoned:My call was answered promptly Yes No It was easy to make an appointment Yes No I was placed on hold too long Yes No I was offered to be called back if needed Yes No I did not phone Yes No The team member I spoke to on the phone was:Friendly, attentive and courteous Yes No Knowledgeable Yes No I did not phone Yes No At my visit, the receptionist(s):Greeted me Yes No Was aware of the purpose of my visit Yes No Seemed warm and cheerful Yes No Gave me undivided attention Yes No Seemed hospitable Yes No Answered all my questions Yes No The technician(s):What was the name of the technician who assisted the doctor? Greeted me with warmth Yes No Was gentle with my pet Yes No Seemed proficient and knowledgeable Yes No Gave me the information I needed Yes No The veterinarian:What was the name of the doctor who treated your pet? Introduced himself/herself Yes No Listened to what I said and answered my questions completely Yes No Described, diagnosed and treated my pet well Yes No Seemed interested in what I had to say Yes No Gave clear advice about the treatment of my pet Yes No The veterinarian was:Professional in manner and appearance Yes No Good at comforting my pet and I Yes No Able to make me feel valued Yes No Hospitalization:Was your pet hospitalized? Yes No Did you call for an update on your pet? Yes No If you called for an update, did the technician answer your questions satisfactorily? Yes No Did the veterinarian keep you updated on the status and plans for your pet? Yes No How would you rate the nursing care? How could the nursing care be improved?Additional Questions:Was your waiting time reasonable? Yes No What suggestions do you have for improving the office, staff or procedures?Any additional comments:Feedback:Would you like a member of management to contact you regarding this survey? Yes No Please completely fill out the following form.Name* Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCabo VerdeCambodiaCameroonCanadaCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongoCongo, Democratic Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKorea, Democratic People's Republic ofKorea, Republic ofKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacaoMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth MacedoniaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussian FederationRwandaRéunionSaint BarthélemySaint Helena, Ascension and Tristan da CunhaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan MayenSwedenSwitzerlandSyria Arab RepublicTaiwanTajikistanTanzania, the United Republic ofThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkmenistanTurks and Caicos IslandsTuvaluTürkiyeUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaViet NamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Phone*Email* CAPTCHA
